I accidentally linked my security token to a different Square Enix account. If they are from different regions, please create a new Square Enix account from the same region as the PlayOnline ID and link them together. Please make sure that the Square Enix account and the PlayOnline ID are from the same region. I can't link my Square Enix account to my PlayOnline ID. If you have a North American PlayOnline ID, please obtain a North American Square Enix account. However, you can only link Square Enix accounts and PlayOnline IDs that are from the same region. For any troubleshooting related to the One-Time Password or Security Tokens, please refer to the security token FAQs. No, security token usage is not restricted by region. The One-Time Password/Square Enix security token is a password system which acts as an additional way to keep your account secure. Is security token usage restricted by region? After the settings have been removed, you will be able to log in without using the security token.
Please contact the Information Center immediately.Īs soon as we have confirmed that you are the account holder, we will remove the security token settings from the account in question. What do I do if my security token is lost or broken? What do I have to do to obtain a Mog Satchel?Įach of the characters can obtain a Mog Satchel by registering a Square Enix security token to the Square Enix account the PlayOnline IDs are linked to.Ĭan all of the characters under a PlayOnline ID obtain a Mog Satchel?Īll characters on a PlayOnline ID using a security token can obtain a Mog Satchel. Existing Mog Satchels will not be affected. If I remove my Square Enix security token, will I still be able to obtain a Mog Satchel?Ĭharacters from PlayOnline IDs that are linked to a Square Enix account will not be able to acquire a Mog Satchel after the security token has been removed. You can remove your Square Enix security token from an account using the Square Enix Account Management System, but once you have done so, you will never be able to use it again. If you set up a security token for the Square Enix account, you will be able to use it for all of the PlayOnline IDs linked to that account.Ĭan I stop using my security token if I don't want to use it anymore? No, up to 10 PlayOnline IDs can be linked to a single Square Enix account. If I have multiple PlayOnline IDs, will I need a different security token for each of these IDs? *The Square Enix password cannot be saved to the hard disk. *When using a Square Enix account, you will need to enter the Square Enix password each time you log in. If you have selected "Use" for your one-time password, you will need to enter the one-time password displayed on your security token. Select a member, verify that the entered information is correct, and select "log in."Įnter the Square Enix password.
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